Privacy Policy

01. Introduction

Florida Entity Filing Watch, operated by GovFile Pro (“Company,” “we,” “us,” or “our”), respects the importance of personal information but must collect, process, store, and disclose certain information in order to operate the website, process orders, prepare documents, communicate with customers, support filing assistance services, prevent fraud, comply with legal obligations, and protect our business.

This Privacy Policy explains what information we collect, how we use it, how we share it, how long we may retain it, and what choices may be available to you.

By accessing the website, submitting information, placing an order, contacting us, or using our services, you agree to this Privacy Policy.

02. Information We Collect

We may collect information directly from you, automatically through the website, from payment processors, from service providers, from public records, and from government or third-party systems where reasonably necessary to provide the services.

Information may include:

• name, business name, mailing address, billing address, email address, phone number, and contact details;
• entity information, owner/officer/member details, tax classification details, business address, filing information, document selections, and order instructions;
• payment-related information, transaction IDs, billing details, card brand, last four digits, payment status, fraud-screening results, and chargeback data;
• communications with us, including emails, messages, support requests, form submissions, call records, SMS records, and order notes;
• device and usage data, including IP address, browser type, operating system, referring URLs, pages viewed, timestamps, session data, analytics identifiers, and interaction data;
• cookies, pixels, tags, analytics data, advertising data, and similar tracking technologies;
• information available from public records, public agency databases, government filing portals, or third-party business data providers.

We do not intentionally collect unnecessary sensitive personal information unless it is submitted by you or required for a selected service.

03. How We Use Information

We may use collected information to:

• process, prepare, submit, transmit, mail, email, track, or fulfill orders;
• provide customer support and order status updates;
• verify information, prevent fraud, screen suspicious orders, and protect against unauthorized transactions;
• process payments, refunds where applicable, disputes, chargebacks, and collections;
• communicate with you about orders, services, policy updates, legal notices, and account issues;
• improve website functionality, user experience, marketing performance, and service operations;
• maintain business records, audit trails, transaction logs, and compliance documentation;
• respond to subpoenas, lawful requests, disputes, investigations, agency inquiries, and legal claims;
• enforce our Terms of Service, Refund Policy, and other rights;
• protect the Company, customers, service providers, payment processors, and third parties.

04. Payment Information

Payments may be processed by third-party payment processors. We do not need to store full card numbers when a payment processor provides tokenized or limited payment details.

Payment processors may collect, store, and process payment information under their own terms and privacy policies. We may receive transaction confirmations, fraud indicators, billing details, dispute notices, chargeback records, and limited payment identifiers necessary to operate and defend transactions.

05. Cookies, Analytics, and Tracking

We may use cookies, pixels, tags, analytics tools, session recording tools, advertising technologies, and similar technologies to operate the website, remember preferences, analyze traffic, detect fraud, improve conversion, measure marketing performance, and support advertising or retargeting.

You may restrict cookies through your browser settings, but doing so may affect checkout, forms, order tracking, security features, or website functionality.

Where required, cookie consent banners, opt-out tools, or preference mechanisms should be implemented.

06. SMS, Email, and Communications

By submitting contact information, you authorize us to contact you regarding your order, service requests, documents, payment issues, missing information, status updates, customer support, and related operational matters.

Transactional or service-related communications may still be sent where necessary to fulfill an order or protect our rights.

07. Sharing of Information

We may share information with:

• payment processors, fraud prevention vendors, banks, and dispute-resolution systems;
• government agencies, public filing systems, mailing providers, couriers, print vendors, and document processors;
• hosting providers, CRM platforms, email vendors, SMS vendors, analytics providers, security tools, and technical service providers;
• contractors, employees, affiliates, vendors, and professional advisors who assist our business;
• law enforcement, regulators, courts, agencies, or third parties where required or permitted by law;
• parties involved in a merger, acquisition, sale, restructuring, assignment, financing, asset transfer, or business transition;
• parties necessary to enforce our Terms, collect amounts owed, defend claims, investigate fraud, or protect rights.

We do not sell customer order information as a standalone product.

08. Public Records and Government Filings

Some services may involve documents, filings, or information that become part of public records once submitted to a government agency or public registry. We are not responsible for how government agencies publish, retain, index, update, correct, or display public records.

If you submit information for a filing or document request, you understand that such information may become publicly accessible depending on agency rules and applicable law.

09. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, respond to chargebacks, support audits, and protect the Company.

We may retain order, transaction, communication, filing, and dispute records even after an order is completed, canceled, refunded, or disputed where retention is commercially or legally necessary.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, payment system, email system, database, transmission, or storage method is completely secure.

You submit information at your own risk. We are not responsible for unauthorized access, interception, compromise, loss, corruption, or misuse of information caused by circumstances beyond our reasonable control, including third-party systems, customer error, compromised email accounts, malware, phishing, or public agency systems.

11. Your Choices and Rights

Depending on your jurisdiction, you may have rights to request access, correction, deletion, portability, restriction, opt-out of certain processing, or information about disclosures.

We may verify your identity before responding. We may deny, limit, or retain records from a request where permitted by law, including where records are needed to complete services, comply with law, prevent fraud, defend claims, resolve disputes, maintain transaction records, or preserve legal rights.

12. Children

The website and services are intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and take appropriate action.

13. International Users

The website is operated for services connected primarily to United States business filing and compliance assistance. If you access the website from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time by posting a revised version on the website. Changes are effective when posted unless a later date is stated.

Your continued use of the website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact